Specialty Pharmacy Automation

Prior Auth.
Done Before
End of Day.

Medsync fires PA requests and benefits checks simultaneously the moment your pharmacy receives a new script — cutting turnaround from days to hours.

~6 hrs
Average PA turnaround with Medsync
4 days
Industry average PA turnaround (baseline)
Based on specialty pharmacy operational benchmarks
Medsync specialty pharmacy prior authorization dashboard showing PA status pipeline in teal and dark theme
2,400+
Scripts processed to date
8 states
Active pharmacy coverage
< 2%
PA rejection rate
The Problem

Manual PA is costing your team hours every day

Specialty pharmacies spend more time on prior auth paperwork than on patient care. Here's what that looks like — and what it doesn't have to.

Without Medsync
Fax PA requests manually to each payer
Wait on hold to check status — 30–60 min per call
3–4 day average turnaround per PA
Benefits verification done separately, after PA
Staff burnout from repetitive data entry
Scripts delayed or abandoned due to patient wait
With Medsync
PA request auto-filed on new script receipt
Real-time status dashboard — no hold music
~6 hour turnaround, same business day
PA and BV run in parallel from first moment
Staff focus on exceptions, not data entry
Patients get their medication faster
How It Works

Three steps. Fully automated.

From script receipt to approval status — Medsync handles the full PA and BV workflow automatically. Your staff intervenes only when the payer requires human input.

1

Script received

Medsync detects new prescriptions from your pharmacy system and immediately queues them for PA and BV processing.

2

PA + BV fire in parallel

Prior authorization request and benefits verification run simultaneously — not sequentially. No waiting for one to finish before the other starts.

3

Real-time status reported

Approval, denial, or action-required status lands in your dashboard with next steps — so staff only touch what needs human attention.

Platform Features

Everything your team needs to stop chasing prior auths

PA Automation

Auto-submit prior authorization requests to all major payers the moment a script is received. Retry logic handles payer timeouts automatically.

Benefits Verification

Real-time formulary status, copay estimation, deductible position, and coverage gap detection — before you dispense, not after.

Real-Time Status Dashboard

Live PA queue with urgency triage. Staff assignment. Approval timeline. No more calling payers to ask what's happening.

EHR & System Integration

Connects with Rx30, PioneerRx, QS/1, and major payer portals. No double data entry — Medsync reads from your existing workflow.

From the Field

What specialty pharmacy teams are saying

Before Medsync, PA was the thing that kept our team late every Thursday. Now it's handled before lunch. I can't overstate how much that changes the day for everyone at the counter.

Pharmacy Operations Director
Independent specialty pharmacy, New England

Benefits verification used to be a whole separate process — we'd run PA first, then circle back. Running them in parallel means patients get a complete picture same day. That's a big deal for oncology patients on tight timelines.

Benefits Coordinator
Regional specialty pharmacy chain

Your next PA shouldn't take 4 days.

Same-day PA completion for most specialty scripts. See how it performs on your actual payer mix and script volume.