Every tool your team needs to stop chasing prior auths
Medsync combines PA automation, benefits verification, real-time tracking, and system integrations in a single platform — designed for the specialty pharmacy workflow.
Real-time payer connectivity — zero manual filing
Medsync connects directly to payer portals and files PA requests the instant a qualifying script arrives. No portals to log into, no forms to complete by hand.
- Auto-submission to all major commercial payers and Medicaid
- Retry logic handles payer portal timeouts automatically
- Appeal assistance workflow for denied PAs
- Clinical criteria matching before submission to reduce rejections
Know coverage before you fill — every time
Surprise copays and coverage gaps delay fills and frustrate patients. Medsync's real-time BV check delivers the complete coverage picture before you dispense — not after.
- Formulary status and tier confirmation
- Copay and coinsurance estimation with high accuracy
- Deductible and out-of-pocket tracker
- Coverage gap and step therapy requirement flags
Your entire PA queue — one glance
No more sticky notes and spreadsheets tracking which PA is where. Medsync's real-time dashboard shows every script's status, urgency, and next action — and routes tasks to the right staff member automatically.
- Real-time PA queue with status indicators
- Urgency triage for time-sensitive scripts
- Staff task assignment and routing
- Email and in-app notifications on status changes
Connects with your existing pharmacy systems
No rip-and-replace. Medsync reads from your current pharmacy management system and writes back status — no double entry.
Data to run a sharper operation
Turnaround time reports, rejection analysis, payer-by-payer performance, and staff productivity metrics — everything you need to continuously improve your PA process and make the case for investment.
- PA turnaround time by payer, drug class, and staff member
- Rejection reason analysis with appeal success tracking
- Staff performance and task completion metrics
- Monthly volume trend reports for operational planning
Ready to put these features to work?
Request access and we'll show you how Medsync integrates with your pharmacy — most Growth-tier pharmacies are processing scripts within a week of signing.